Privacy Policy

Last Updated: January 2026

Introduction

HeyDesk™ ("HeyDesk," "our," "we") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy applies to information collected through our AI helpdesk and booking agent services, including our website and voice/text interactions.

Information We Collect

We collect the following information when you use our services:

  • Account information (name, email address, business details)
  • Conversation transcripts and recordings from AI interactions
  • Booking and calendar data (when calendar sync is enabled)
  • Business information you upload (FAQs, menus, pricing, etc.)
  • Usage data and analytics

Conversation Recording

All voice and text conversations with our AI agents are recorded and transcribed. This includes:

  • Voice recordings of your speech during calls
  • Text messages and chat transcripts
  • Emotional analysis data derived from voice patterns

Recorded conversations are used for service delivery, quality assurance, and to train and improve our AI systems. Conversations are processed by our AI partner, Hume AI. For details on how Hume AI handles data, see their Privacy Policy.

You may request deletion of your conversation history by contacting us. Note that anonymised data may be retained for AI training purposes.

How We Use Your Information

We use information collected to:

  • Provide and improve our AI helpdesk and booking services
  • Train and optimize AI responses for your business
  • Analyse conversation patterns to improve service quality
  • Send service notifications and updates
  • Process bookings and calendar integrations
  • Provide customer support

Data Sharing

We do not sell your personal information. We may share data with:

  • Hume AI - Our AI partner that processes voice conversations for speech recognition, transcription, and emotional analysis. See their Privacy Policy.
  • Cloud hosting and infrastructure providers
  • Third-party integrations you authorise (Google Calendar, etc.)
  • As required by law or to protect rights and safety

Third-Party AI Services

Our service uses Hume AI for voice processing, speech recognition, and emotional analysis. When you interact with our AI agents:

  • Your voice data is transmitted to Hume AI servers for processing
  • Hume AI may use data to improve their AI models (in anonymised form)
  • Hume AI's data handling is governed by their own policies

For more information, please review Hume AI's Privacy Policy and Terms of Use.

Data Security

We implement industry-standard security measures including encryption, secure hosting on cloud infrastructure, and access controls. Conversation data is encrypted in transit and at rest.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Opt-out of marketing communications
  • Export your data

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or through our platform.

Contact Us

For privacy questions or requests, contact us at heydesk@use.startmail.com.