Privacy Policy

Introduction

HeyDesk™ ("HeyDesk," "our," "we") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy applies to information collected through our AI helpdesk and booking agent services, including our website and voice/text interactions.

Information We Collect

We collect the following information when you use our services:

• Account information (name, email address, business details)
• Conversation transcripts and recordings from AI interactions
• Booking and calendar data (when calendar sync is enabled)
• Business information you upload (FAQs, menus, pricing, etc.)
• Usage data and analytics

How We Use Your Information

We use information collected to:

• Provide and improve our AI helpdesk and booking services
• Train and optimize AI responses for your business
• Send service notifications and updates
• Process bookings and calendar integrations
• Provide customer support

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help operate our platform (cloud hosting, AI providers)
• Third-party integrations you authorize (Google Calendar, etc.)
• As required by law or to protect rights and safety

Data Security

We implement industry-standard security measures including encryption, secure hosting on cloud infrastructure, and access controls. Conversation data is encrypted in transit and at rest.

Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Opt-out of marketing communications
• Export your data

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or through our platform.

Contact Us

For privacy questions or requests, contact us at heydesk@use.startmail.com.