Terms of Service

Last Updated: December 2024

Acceptance of Terms

By accessing or using HeyDesk™ services ("Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use our Services.

Services Description

HeyDesk™ provides AI-powered helpdesk and booking agent services for small businesses. Our Services include:

  • AI voice and text conversation handling
  • Automated booking and scheduling
  • FAQ answering and customer enquiry handling
  • Calendar integration and notifications
  • Multi-agent persona configuration

Subscription and Pricing

HeyDesk™ offers subscription plans on a monthly basis:

  • Solo: $99/month - 200 minutes included
  • Business: $199/month - 500 minutes included
  • Enterprise: $499+/month - 2,000+ minutes included

Overage charges of $0.15 per minute apply beyond included allowances. All fees are non-refundable unless otherwise stated.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

Acceptable Use

You agree not to use our Services for:

  • Illegal activities or fraud
  • Spam or unsolicited communications
  • Harassment or abuse
  • Impersonation or misrepresentation

We reserve the right to suspend or terminate accounts that violate these terms.

Data and Privacy

Your use of our Services is subject to our Privacy Policy. By using our Services, you consent to the collection and use of information as described therein.

Limitation of Liability

HeyDesk™ is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Changes to Terms

We may update these terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated terms.

Contact Us

For questions about these terms, contact us at heydesk@use.startmail.com.