HeyDesk™ for IT Support
Triage urgency without interrupting your current job
Not Every "Emergency" Deserves to Interrupt You
of "urgent" IT calls can wait until tomorrow
average value of genuinely urgent callout
average time lost to context-switching per interruption
Sound Familiar?
- Clients call in panic mode for issues that aren't actually urgent
- Genuine emergencies get lost among routine requests
- On-site work gets interrupted by calls from other clients
- After-hours calls disrupt personal life for non-emergencies
- Triaging requires technical questions clients struggle to answer
Your AI Helpdesk That Knows What's Really Urgent
Smart Triage
Asks diagnostic questions to determine true urgency level.
Emotional Detection
Recognises genuine distress vs routine frustration.
Basic Troubleshooting
Walks through simple fixes that might resolve the issue immediately.
Escalation Rules
Only interrupts you for issues that genuinely can't wait.
Unlike generic chatbots or IVR systems, HeyDesk™ understands emotion. When your customers sound frustrated, the agent slows down and becomes more empathetic. When someone's in a hurry, it gets straight to the point. Setup takes 5 minutes, not weeks.
Ready to stop missing opportunities?
Join hundreds of it support using HeyDesk™ to handle enquiries 24/7.
5-minute setup. No credit card required for demo.